Your privacy and data protection is our first priority at Yes Doctor Corporation (“Yes Doctor”, “we”, or “us”). We appreciate your trust in our company and try to serve our users with the highest level of care. We are committed to protecting your privacy. This Privacy Policy details important information about the collection, use, disclosure and protection of your personal data.
Please read this Privacy Policy (the “Privacy Policy”) carefully before using our website or downloading our mobile application (the “Site”). This Site is not directed to or intended for individuals under 18 years of age.
This Privacy Policy describes the types of information we may collect from visitors to the Site, what we do with this information, and how visitors can update and control the use of the information they provide on the Site. This Privacy Policy applies solely to information collected through this Site. The Privacy Policy does not apply to other information we may collect, including data collected on other websites, such as separate sites operated by our affiliates or business partners, or other information visitors may provide to us through other means.
We collect any information that you provide us when you visit the Site and use the services it can provide (the “Service”).
Registration: When you register for the Service, we will ask you to provide your legal name, email address, physical address, phone number and in some cases the last four digits of your social security number, and/or date of birth. We will also request that you provide additional Income Verification Information and Financial Data through documents that you authorize us to collect on your behalf.
Loan application: In order to apply for your loan, we may require you to provide additional information such as your Social Security Number, income information, employment history, image(s) of your driver license or other forms of identification.
Income Verification Information: In order for us to offer installment contract-related services, you are required to provide us Income Verification Information including employer information maintained about you by third-party appraisers and/or brokers and lenders with whom you have, or had, a relationship. We will only collect this Income Verification Information from these third parties with your authorization.
Communications and Other Interactions: We may collect information through your communications with our customer support team. We will also collect any information you provide when you otherwise interact with us.
We may automatically collect certain technical information from your computer or mobile device when you use the Service. Some information may be collected by our specific third-party partners, when you use the Service. For example, when you make a payment by a credit card on the Site, our partner, Stripe, may collect information to process the payment.
Device and Usage Information:We receive information from your device, including IP address, web browser type, mobile operating system version (to the extent applicable), and unique device identifiers. We may also collect and store your browser settings and preferences. We receive information about your interactions with our Service, such as the time spent interacting with content and the dates and times of your visits.
Information from Cookies and Similar Technologies: We and our service providers may collect information using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your computer or other Internet access device. Cookies enable us to personalize your experience on the Service, maintain a persistent session, passively collect demographic information about your computer, and monitor other activities. Our website may use different kinds of cookies and other types of local storage (such as browser-based or plugin-based local storage).
Credit information: to facilitate financing and approval, we collect your credit information, such as credit score, credit history, Payment History, Information to verify your identity and to mitigate risk, Bank account information and transactions.
We use the information we collect about and from you for a number of service-related purposes, including prequalification for a loan, the facilitation of a loan or retail installment contract, improving the Service, analyzing how you use the Service, and better tailoring our Service to you and your needs to complete your journey.
We use your information to communicate with you. For example, we may send email to the email address you provide to verify your account and for informational and operational purposes, such as account management or customer service.
We may use the information we collect for marketing or analytics purposes, such as providing you with promotional materials that may be useful, relevant, valuable, or otherwise of interest to you. We may also use the information we collect for digital marketing or online advertisement, such as on digital channels or social media, to keep you aware of what services we provide or to help you find our services. We will obtain your prior opt-in consent to send you electronic marketing communications. Yes Doctor will not sell the information we collect from you with any third party for marketing purposes.
We partner with other third parties to help us reach our customers, promote our services, provide specific services so that we may process your request or service your accounts, or otherwise run our business. We will share your name and any other information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. We will never sell the information we collect from you to any third party for marketing purposes. Periodically, if you are a borrower, we may identify third party products and/or services that you may have an interest in. In those cases, we will share your information so that those third parties can provide you with more details about their products and/or services. We may receive compensation arising out of these referrals. With respect to merchants, and only with consent, periodically we may identify third party products and/or services that you may have an interest in, and we will share your information so that they can provide you with more details about their products and/or services. We may receive compensation arising out of these referrals. We may disclose your personal information as otherwise permitted or required by law, including furnishing your account history to credit bureaus or to assignees if you are a borrower.
We maintain administrative, technical, and physical safeguards designed to protect the information you provide or we collect against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Our products and services described on our website and mobile application are intended for use by adults who are at least 18 years old. If you are under the age of 18 you should not be visiting the Site nor downloading our mobile application. We do not knowingly collect or retain personal information from users under the age of 18. If you are under the age of 18 and are visiting or otherwise using the Site you are advised not to disclose or provide any personally-identifiable information on the Site.
Our service is currently only available for customers in the United States. If you are visiting from the European Economic Area or other regions with laws governing data collection and use, please note that we may transfer your information to recipients in countries other than the country in which the information was originally collected, including the United States of America. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy. By providing your information and/or using the Service you consent to any transfer and processing in accordance with this Privacy Policy.
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. To inform you of any change, we will post the updated Privacy Policy on the applicable websites and indicate at the top of the Privacy Policy when it was updated. If we decide to use particular personal information in a manner materially different from that stated at the time it was collected, we will let you know through our Service, by email, or other communication.
If you have any questions or complaints about the use or disclosure of your personal information, this privacy policy, or our privacy practices, please contact Yes Doctor by sending an email to our data protection office at info@yesdoctor.com. In addition, you may contact Yes Doctor via our Community Support webform or by writing to us at the following address:
Yes Doctor Corporation
Attn: Data Protection Officer
7545 Irvine Center Drive, suite 200
Irvine, CA 92618
Your right to file a complaint with a data supervisory authority about our privacy practices remains unaffected.